Shipping policy

Shipping And Delivery

At Retiyo our aim is to ship our products in a quick, safe and inexpensive manner. We deliver to 130 countries worldwide, and to 511 destinations within India.

Processing Your Order

We try our best to ship goods to you as soon as possible. On an average, it takes us about 5 business days to ship goods out of our Mumbai warehoue. However, if the quantities ordered are more than 5 pieces per product per style, or if the item ordered is under production, it may take longer to process your order. Should this happen, we will keep you informed by email.

To calculate how much time it will take you to receive your Retiyo merchandize, please add the shipping times given below to the 5 day order processing period.

Delivery Methods, Times And Cost

Shipping Destination	Shipping Service	Dispatch times	Cost
Within India	Domestic shipping companies.	3-5 business days	A single flat rate of INR 99 for orders below INR 1000. All orders above INR 1000 qualify for free shipping.
International	DHL/FEDEX	4-6 business days	A single flat rate of USD 20 for orders below USD 100. All orders above USD 100 qualify for free shipping.

Customs And International Shipping

All of Retiyo orders are shipped internationally from our warehouses across India to your provided shipping address via DHL/FEDEX. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with DHL/FEDEX to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from DHL/FEDEX for import duties and taxes, you will have to pay DHL/FEDEX directly at the time of delivery.

USE OF INFORMATION COLLECTED:

Rewanta Fashion Private Limited owns all the information collected via the website or applications installed on the website. As applicable, the information collected by retiyo.in shall be used to contact you about the website and website related news and services available on the website; monitor and improve the website; calculate the number of visitors to the website and to know the geographical locations of the visitors; update you on all the special offers available on the website and provide you with a better shopping experience.

This includes sending emails intimating the various offers on the website. You may at any time choose to unsubscribe from such emails. Some of your information may be shared with and used by third parties who shall need to have access to information, such as courier companies, payment gateways, vendors etc. to enable them and retiyo.in perform their duties and fulfill your order requirements.

retiyo.in does not allow any unauthorized persons or organization to use any information that retiyo.in may collect from you through this website. However, retiyo.in is not responsible for any information collected or shared or used by any other third-party website due to your browser settings.

FAQ: ORDERS & PAYMENTS

WHAT PAYMENT METHODS CAN I CHOOSE FROM?

Domestic: We accept Debit/Credit cards, PayTM, Net Banking, and COD (with a Rs.100 fee).

International: All international cards (except Amex from select countries) and PayPal.

CAN I PLACE AN INTERNATIONAL ORDER?

Yes, you may contact our Customer Delight Team for further details.

CAN I CHANGE/CANCEL MY ORDER?

Yes you may, if your order has not been dispatched. Please get in touch with our Customer Delight Team at the earliest to change/cancel your order.

WHAT IS PRE-ORDER?

We offer some styles for sale before they actually arrive. We ship them our after they arrive at our warehouse. All you need to do is click on the PRE ORDER button on a respective product page to place an order.

CAN I PLACE A BULK ORDER?

Yes, we request you to get in touch with our Customer Delight Team for more information on trade discounts.

Privacy Policy:

This section pertains to the Privacy Policy of Retiyo.in owned by Rewanta Fashion Private Limited . We would like to inform you that our Privacy Policy is subject to change without intimation and you shall be required to review the same regularly.

The protection and security of your personal information is one of Rewanta Fashion Private Limited 's top priorities. This Privacy Policy discloses Rewanta Fashion Private Limited 's practice with respect to the information collected from the users of this website. By using this website you agree to accept the terms of this Privacy Policy as well as the website's Terms of Use. By accessing or using this website you expressly consent to our use and disclosure of your personal information in any manner described in this Privacy Policy. This Privacy Policy extends to both users who visit the website but do not transact business on the website, as well as users who are registered on the website.

'Personal Information' refers to any information that identifies or can be used to identify, contact or locate the person, to whom such information pertains including, but not limited to, name, address, phone number, fax number, email address, financial profiles, identification number, credit card information etc.

PLEASE READ THE FOLLOWING TERMS OF OUR PRIVACY POLICY PERSONAL INFORMATION COLLECTED:

By accepting this privacy policy, you authorize retiyo.in to collect, store and use any information that you provide on our website. The information collected by us are:

All information entered by you on our website such as your name, address, contact number, email ID, chat history, and such other information sent by you via emails to our email ID. Information collected by means of cookies that are installed on your hard drive. Information such as the IP Address of your computer, the server from which you are accessing our website, details of web browser and operating system used to access our website, date, time and place of accessing our website etc.

COOKIES:

Cookies are small pieces of information saved by your browser onto your computer. Cookies are used to record various aspects of your visit and assist retiyo.in to provide you with uninterrupted service. retiyo.in does not use cookies to save personal information for outside uses.

We have implemented Google Analytics features based on Display Advertising (Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting). Visitors can opt out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.

We, along with third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies together to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our site.

No use or services available on this website are directed towards children. retiyo.in does not knowingly collect personal information from minors nor knowingly sell its products to minors.

USE OF INFORMATION COLLECTED: